What advantages do I have with PrimeTrip?
- Customers can choose their seat
- Customers can book their bus tickets through our online website, by calling our customer care team, or by walk-in
- Customers can choose buses from over 1500 bus operators
- Customers can choose from buses based on bus type, boarding and dropping points, ratings, amenities, price and timing
Do I have to register to use PrimeTrip?
No. But if you are a registered member of PrimeTrip, you can avail a lot of offers & discounts.
Does online bus ticket booking will be expensive?
No, it will not be expensive. The ticket price will be same as the bus operator’s price.
What is an E-ticket?
An e-ticket (electronic ticket) is a paperless electronic document which is sent to your registered email address when a bus ticket is booked through PrimeTrip.
Is it compulsory to obtain a printout of the E-ticket?
It varies from one bus operator to another bus operator. Kindly refer the terms and conditions of the respective bus operator at the time of ticket booking
I lost my bus ticket. Will I get a duplicate ticket?
Kindly take a printout of the E-ticket from your e-mail and produce it during boarding the bus. If you have not received the ticket by e-mail, please contact our customer care and we will send your e-ticket.
What is a Mobile ticket?
A Mobile ticket is an SMS that is sent to your registered mobile number on booking a bus ticket with a selected bus operator through PrimeTrip.
What is the purpose of Mobile ticket?
The purpose of Mobile ticket is; it can be used while boarding the bus.
Do all the bus operators support Mobile ticket?
No. To know which operators are allowing mobile ticket, kindly look for the Mobile ticket icon while searching for buses.
I did not receive my Mobile ticket. Can you re-send it?
Customers can get their Mobile ticket online. Click on the Print ticket link on the home page on www.primetrip.com.Enter your PNR number as mentioned on the e-ticket that we mailed you. Choose the SMS option and click on Submit. Just in case, if you do not have a copy of the e-ticket, Kindly contact our customer care and we will assist you.
While booking my ticket, I gave a wrong mobile number. Can I get my Mobile ticket on a different number?
Yes. Kindly reach our customer care for more information.
I paid by credit card for another person who is travelling. Do I need to be present during boarding ?
Not required. A traveler can prefer any card to pay for their ticket, not necessarily their own. Please note that the traveler on whose name the ticket has been booked must carry an Identity Proof of his/her own and also the e-ticket or mobile ticket while boarding the bus.
What are the different payment modes for booking a bus ticket?
Our different payment modes are
- Credit Card
- Debit Card
- Internet Banking
- Prime Wallet
How does the transaction appear on my card / account statement?
Transactions made on PrimeTrip will appear as EBSOASYSCYBERNETICSP for Debit/Payment and REF-EBSOASYS for Credit/Refund on your bank statement.
Can I use my credit card to book a ticket? Is it safe?
Transactions on PrimeTrip are very safe. All transactions made through our site are completely secure as we are certified by EBS. PrimeTrip utilize Secure Socket Layers (SSL) data encryption. The primary advantage of SSL is that the information or data exchanged with us is never transmitted unencrypted, hence shielding the card details from being viewed by unauthorized persons.
Can I cancel my ticket online?
- Almost all tickets can be cancelled online. But, sometimes you will need assistance from PrimeTrip to cancel few tickets. If you are unable to cancel it online, kindly call our customer care to cancel your tickets,
- Kindly make a note, the cancellation charges and cancellation period may vary for particular bus operator. Please contact our customer care for cancellation information on any particular bus operator.
- We also request our customers to kindly view the cancellation policy before booking a ticket.
How can I cancel my bus ticket online?
- Almost all tickets can be cancelled online. But, sometimes you will need assistance from PrimeTrip to cancel few tickets. If you are unable to cancel it online, kindly call our customer care to cancel your tickets,
- Kindly make a note, the cancellation charges and cancellation period may vary for particular bus operator. Please contact our customer care for cancellation information on any particular bus operator.
- We also request our customers to kindly view the cancellation policy before booking a ticket.
How can I cancel my bus ticket online?
The cancellation menu is provided on the home page. Kindly click on it and provide your ticket number and the e-mail address that was given by you at the time of booking and hit on cancel ticket.
I missed the bus. Do I get a refund?
No, You can't able to get refund.
Can I cancel my ticket, if I miss the bus?
Tickets cannot be cancelled once the bus departs from the point.
How do I get a refund and how long it will take?
The refund will be provided as per the bus operator's cancellation policy. This refund will be credited to your bank account within 7-15 bank working days.